Delivery & Payment

Delivery conditions

Delivery costs are listed in the respective product. Free shipping is standard. If delivery costs apply to specific products, they are explicitly stated within the product. The delivery time, as well as the delivery costs, are defined in the respective product. Products from unico-Swiss are delivered either by mail or by Holenstein Transport. The latter is generally delivered to the curbside of the delivery address provided by the customer. During the purchase process, the customer will be asked to provide information regarding the delivery route (for example, if it is difficult to turn around in the driveway). This information is important to ensure smooth delivery.

Return Policy & Warranty

If goods are damaged upon delivery, you are entitled to a replacement. This claim must be made within 72 hours of the goods' arrival. To do so, please email the case and provide evidence to info@unico-swiss.ch. There is no general right of return for these products, except for damaged goods. For further information, please contact info@unico-swiss.ch .

Cancellation of an order

If a customer wishes to cancel their order, this must be done in writing via email to info@unico-swiss.ch . This email must include the customer's name, order number, and a summary of the ordered goods.

pay

For purchases made through our online shop, we offer our customers the exclusive payment method "purchase on account." Upon receipt of your order and delivery of the goods, you will receive an invoice showing the total amount of your purchase. We ask that you transfer the invoice amount, without any deductions, to the account specified on the invoice within 30 days of the invoice date. When transferring, please state the invoice number as the intended purpose to enable quick and clear allocation of your payment. In the event of late payment, we reserve the right to charge reminder fees and interest on late payments. We value a fair and transparent relationship with our customers and are happy to answer any questions you may have about payment processing.